FAQ

Do you take insurance?

Many people avoid using health insurance altogether. Most of our therapists are contracted with several insurance companies (listed below) as in-network providers. If you choose someone out of network, we will provide insurance billing as a service to you. We are happy to discuss the benefits and risks of using insurance for mental health treatment.

All providers are not on all panels, but we will find the best help for you when you call. We work with the following insurance companies: Aetna, Cigna, United Healthcare, Medicare, and more. Some therapists accept Employee Assistance Programs (EAP), depending on the insurance company. Please call our office to find out if your plan is covered.

What is the fee?

Our fees are competitive but may vary depending on the therapist and the service provided. Please direct specific questions to one of our staff members. Some of our counselors will see clients on a sliding scale, and this is something that you would work out with the counselor before or during your first session. We can also work out a payment plan if needed. Renewing Hope also has interns and practicum students who offer discounted counseling.

What forms of payment do you accept?

You may pay with cash, checks, Visa, Mastercard, Discover, and American Express.

Do you pray or use the Bible in the counseling process?

We offer every client the opportunity to have prayer or scriptural application as a part of the counseling process, but we do not require it. We seek to be respectful of each client's spiritual beliefs. Our goal is to help you in the healing process, not impose particular religious beliefs on you. In the first session, you will have the opportunity to express your preferences in this area with your therapist, and those preferences will be respected.

Do your clients get better?

Part of your treatment process includes specific goal-setting at the beginning of the counseling process. Although it is difficult to determine the long-term success of the counseling process, we can say that most of our clients end the counseling process after meeting their established goals. Many of our referrals come from former clients.

How long is the typical counseling process, and how long will it take to get better?

Part of the goal-setting process in your first session includes determining how often you will see your therapist. You and your therapist ultimately determine the frequency of your sessions. In most situations, we recommend attending weekly sessions, then stepping down to every two weeks as progress is made.

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